At Tajr Jild, we are committed to providing a transparent and efficient shopping experience. This statement outlines our policies regarding payments, shipping, and delivery for all orders placed through our online store.

1. Payment Information

Accepted Payment Methods

We accept the following secure payment methods:

For UAE and International customers.

  • Credit/Debit Cards: Visa, MasterCard, American Express,

All transactions are processed in [Your Currency, e.g., USD, EUR, GBP] and are subject to verification to ensure security.

Payment Processing

  • Authorization: Upon placing an order, a pre-authorization hold will be placed on your selected payment method for the total order amount. This is not an actual charge but reserves the funds.
  • Charge: Your card will only be charged once your order has been processed and is ready for shipment.
  • Order Confirmation: You will receive an email confirmation immediately after your order is placed, detailing your purchase and payment information.

Payment Security

We prioritize the security of your financial information. All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through a secure gateway. We do not store your credit card details on our servers.

Taxes and Duties

  • Sales Tax: Applicable sales tax will be added to your order total based on your shipping address and local regulations.
  • International Duties & Taxes: For international orders, customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

2. Delivery Information

Shipping Destinations

We ship to global destination addresses, except few due to sanctions or any other international  or country restrictions.

Order Processing Time

  • All orders are processed and shipped from our warehouse within 2 business days (Monday to Friday, excluding public holidays) of receiving full payment and order confirmation.
  • During peak seasons or promotional periods, processing times may be slightly extended. We will notify you of any significant delays.

Shipping Options and Costs

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your order’s weight, dimensions, destination, and selected shipping method.

  • Standard Shipping: [Estimated Delivery Time, e.g., 10 – 15 business days]
  • Expedited Shipping: [Estimated Delivery Time, e.g., 7 – 10 business days]
  • Express Shipping: [not available at the moment]

Estimated Delivery Times

The estimated delivery times provided are from the date of shipment, not the order date. These are approximations and may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

  • Domestic Orders:
    • Standard: [7 – 10] business days
    • Expedited: [4 – 7] business days
  • International Orders:
    • Standard International: 10 – 15 business days (plus potential customs clearance time)

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website. You can use this information to monitor the progress of your delivery.

Undeliverable Packages

  • Incorrect Address: It is the customer’s responsibility to provide accurate shipping information. If a package is undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any re-shipping fees.
  • Failed Delivery Attempts: If a package is returned to us due to multiple failed delivery attempts by the carrier or if it’s not picked up from a local post office/depot within the designated timeframe, we will contact you to arrange re-delivery. Additional shipping charges may apply.
  • Refused Delivery: If an order is refused upon delivery, a refund will be issued for the merchandise only, less any shipping fees and a 10% restocking fee.

Lost or Damaged Packages

  • Damaged in Transit: If your package arrives damaged, please document the damage with photos immediately and contact our customer service team at info@tajrjild.com within 2 days of receipt. We will assist you with the claims process with the shipping carrier.
  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, your household, and your local post office. If the package cannot be located, contact us within 2 days of the marked delivery date. We will open an investigation with the carrier to resolve the issue.

3. Returns and Refunds

Please refer to our dedicated for detailed information on returns, exchanges, and refunds. Key points include:

  • Eligibility: Items must be returned within 7 days of delivery, unused, in their original packaging, and with all tags attached.
  • Process: To initiate a return, please contact our customer service team at info@tajrjild.com
  • Refunds: Refunds will be processed to the original payment method within 7 business days after the returned item is received and inspected. Shipping fees are non-refundable.

4. Contact Us

If you have any questions or concerns regarding our payment and delivery policies, please do not hesitate to contact our customer service team:

  • Email: info@tajrjild.com
  • Phone:
    • +971561942872 – for international customers
  • Live Chat: Not available at the moment.

We appreciate your business and look forward to serving you!

Sincerely, The Team at Tajr Jild www.tajrjild.comcom